Refund Policy

Henry’s wants you to be delighted with your purchase. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund less S&H or exchange within 28 days from deliveryAll items must be returned new, unused, unopened and in original condition with all security seals still attached.

Please note that prices displayed are exclusive of all destination import duties, taxes and fees that may be levied in the recipient country.

You are entitled to a replacement or full refund if product(s) is received damaged.These rights are in addition to any other rights you have as a consumer under the Consumer Guarantees Act and New Zealand consumer protection laws and regulations. Upon receipt of your item(s) are subject to inspection by our Quality Service Department. Henry’s will do its best to process your refund or exchange as quickly as possible, which should not normally exceed seven (7) calendar days.

For assistance please contact concierge via chat or email at



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