We hope that you are delighted with your order. However, if for any reason you are not satisfied with your Henry’s purchase, you may return any item in its original unopened and unused condition for a full refund or exchange within thirty (30) business days from delivery.
Your rights under this refund and exchanges policy are in addition to any rights or remedies you have under law, including the New Zealand Consumer Law.
Upon receipt of your item(s) are subject to inspection by our Quality Service Department, we will proceed with the exchange. Henry’s will do its best to process your exchange as quickly as possible, which should not normally exceed 30 days. Refunds can take up to 10 days to be processed after the cancellation of the order.
For assistance please contact concierge via chat or email hello@henrysskincare(dot)com.